The Micron Core Data Center Business Unit (CDBU) is seeking a dynamic Director of Customer Support and Solutions to lead our Technical Customer Management (TCM) and Applications Engineering teams in the EMEA and APAC regions. This role is pivotal in enabling and supporting our worldwide customers on both Enterprise SSD and Server Memory Modules. The individual will work closely with product management, Product development, Global Quality, Business Development, Sales, FAEs and operations teams to execute the vision for Micron's data center solid state drives and memory modules.\u00a0
Key Responsibilities:\u00a0
Manage the Technical Customer Management team to enable best in class qualifications which include the following.\u00a0
Coordinate the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners
Gather customer qualification requirements and test requirements, aligning these with Micron design teams
Define and complete customer plans and schedules
Manage partner concerns by prioritizing issue resolution, closure,\u00a0and corrective action
Provide technical and business input to support arguments
Manage regular customer communication and associated action logs
Ensure sample requirements are identified and completed for your customer
Provide regular qualification status updates to Micron management
Handle configuration management and approvals for sample and production units
Drive customer change management processes
Collaborate with Micron development and validation teams on the customer qualification process as well as critical customer requirements
Manage the Application Engineering team to enable best in class issue resolution which include the following.\u00a0
Build a collaborative relationship with the customer field and TCM team to ensure customer qualification success
Debug customer issues working with the customer field team to accelerate new product qualifications
Work with engineering teams to provide context and priorities for debug and define appropriate customer focused solutions
Provide internal status on customer qualification issues to senior and executive management
Product expert for features and functionality, answering questions posed by the customers as well as providing product documentation such as data sheets, app notes and errata lists
Maintain external product firmware portal and change lists for customer teams
Pareto analysis of product issues to drive improvements in future products
Build a cohesive narrative around our class leading products for our customers based on their workload demands and expectations.
Possess a passion for excellence with the ability to inspire others to the highest standards through leading with empathy and integrity
Professional Experience/Qualifications:\u202f\u00a0
Demonstrated educational or professional experience to qualify for a senior leadership position - typically this will include a degree in Electrical or Computer Engineering or Computer Science.\u00a0
A deep understanding of Enterprise and Hyperscale data center storage and memory markets, including familiarity with server and storage product interfaces such as PCIe\u202fand Ethernet.\u00a0
Extensive leadership experience in the semiconductor industry and expertise\u00a0in managing global teams.\u00a0
Knowledge of semiconductor and storage products, particularly flash and NAND and DRAM components and subsystems.\u00a0
A clear vision and the ability to lead and drive improvements throughout the organization.\u00a0
Product Experience: 10+ years of Semiconductor industry experience, with a track record of manging highly successful and innovative products\u00a0
LEADERSHIP SKILLS\u00a0\u00a0
Problem Solving skill:\u00a0Ability to think critically and creatively to rapidly resolve customer field issue\u00a0
Program Management:\u00a0Structured approach to helping manage customer qualifications and timely issue resolution and customer communication.\u00a0
Talent Leadership: Build and lead a high-performing team of product professionals, fostering a\u202fculture of innovation, collaboration, and continuous improvement across all functional groups within Micron. Prior success in leading cross-functional and multicultural teams globally. A personal style that fosters commitment and enthusiasm within and outside the organization.\u00a0\u00a0
Communication Skills: Exceptional communication and presentation skills to effectively convey the product vision to various customers.\u00a0
LOCATION:\u00a0
Boise, Folsom, San Jose\u00a0